Privacy Policy

1. introduction

This privacy statement describes our privacy policies. We respect your privacy and protect your personal information very seriously. You can trust us to do what we promise.

Zwandako is owned and operated by Zwandako (Pty) Ltd.

Company registration number  : 2021/KN054000

Headquarters: Limete, Kinshasa, DRC

We are required to collect and process personal information in order to provide you with the full range of Zwandako products and services.

Through this policy, we describe how we collect, store, use and protect information about you (personal information) or another person (business information).

We recommend that you read this privacy statement as well as our terms and conditions.

In order to describe how we handle your personal information, this policy has been compiled.

2. The audience

You are covered by this policy if you are:

• Website visitors, mobile website visitors, application or mobile application users (“  apps  “)
• A customer who has ordered a product, or requested a service that we provide, or
• A Real Estate Agency or Agent using our services, or
• Anyone contacting us by phone, text, email, post and other correspondence, and in person.

You are covered by this policy under certain circumstances.

3. Personal informations

Your personal information may include:

• When you visit our website, we automatically collect certain information;
• We collect certain information when you register (see below);
• Data collected during submission  ; and
• We may collect optional information that you voluntarily provide to us (see below);

Are excluded:

• Any information that has been anonymized so that it cannot be traced back to an individual  ;
• Information that can never be traced back to you is permanently anonymized  ;
• Compilation and collection of non-personal statistical information by us  ;

You may also provide open and public information through open and public forums, including blogs, discussion forums, community forums, and classifieds. Because the information has been disclosed in public forums, it is no longer confidential and is not protected by this policy.

We collect personal information from you (i) automatically when you visit our website, (ii) when registering, (iii) when you submit, and (iv) from you voluntarily. In addition to anonymized and anonymized data, it excludes non-personal statistical data, as well as confidential or public information.

here are some examples

Here are some examples of the types of personal information we may collect and process:

• Information that identifies you, such as your first and last name  ;
• Information about you – such as your phone number and email address  ;

4. Acceptance

• Acceptance required

You acknowledge and accept all of the terms of this policy when you access the website to order a product or request our services.

If you disagree with anything in this policy, you may not access the website and order a product or request our services.

You cannot order our products or request our services if you do not agree to this policy.

• Legal capacity

You may not access our website, order any product or request our services if you are under 18 or do not have the legal capacity to enter into legally binding contracts.

• Deemed acceptance

By accepting this policy, you are deemed to have read, understood, accepted and agreed to be bound by all of its terms.

• Your obligations

You may only send us your own personal information or the information of another data subject if you have permission to do so.

5. Changes

We reserve the right to modify the terms of this policy at any time. Any changes to this policy will be posted on the website. Unless otherwise stated, the current version supersedes and replaces all previous versions of this policy.
If you do not agree with the changes, you must stop using the website and our products or services. If you continue to use the Website or our products or services after notice of a change to the terms, the changed terms will apply to you and you will be deemed to have accepted those updated terms.

6. Collection
   • Purposes of collection

We may use or process any product or service information, or optional information that you provide to us for the purposes set out in this Privacy Policy. Processing includes collecting your personal information, disclosing it and combining it with other personal information. We generally collect and process your personal information for a variety of purposes, including

• For product or service purposes – such as collecting orders or requests and providing our products or services  ;
• For marketing purposes – such as pursuing lawful related marketing activities  ;
• Business Purposes – such as business intelligence and analysis, product improvement, internal audit, accounting, business planning and joint ventures, business divestitures or other proposed and actual transactions  ; and
• Legal purposes – such as handling complaints, complying with regulations or pursuing good governance.

We may use the personal information you provide to us for the purposes set out in this Privacy Policy.

• At registration

Once you have registered on our website to create an account, you will no longer be anonymous to us. You will be required to provide certain personal information when registering on our website.

This personal information will include:

• Your first and last name;
• Your email address;
• Your phone number;
• Your password.

We will use this personal information to populate your account, provide you with additional services and information as we reasonably deem appropriate, and for any other purposes set out in this policy. This includes newsletters and email alerts. If you wish to unsubscribe, you can do so by clicking on the unsubscribe link at the bottom of the emails.

If you are a real estate agency, you will need to provide the following personal information:

• The name of your real estate agency
• The contact phone number of your real estate agency
• The contact email address of your real estate agency
• The physical address of your real estate agency
• The first and last names of all users of your real estate agency account;
• THE EMAIL ADDRESSES OF ALL SUCH USERS  ;
• The phone numbers of these users  ;

Password.

We will use this information to populate your realtor account, to allow you to manage your listings, and to enable sales leads to be sent.

We collect certain information during registration, when you register on our website.

• On product order or service request

When you order a product or request a service from us, you will be asked to provide us with additional personal information on a voluntary basis ( product or service information).

– Place an ad

To place an ad, you will need to provide the following personal information  :

• Your Province, City, Municipality
• Your mailing address

We use this information to ensure that users can find your ad in our search results. We need your address to show the location of your property on a map on our listing page, if you have requested this service.

We use third-party payment providers to handle card and EFT payment transactions online to place ads or purchase additional services. Payment information is collected through a secure online payment gateway provided by  :

Paygate – processed in accordance with their privacy policy.
https://www.paygate.co.za/privacy-policy/

All payment transactions processed are encrypted. Your payment card information is used only to process payment for your listing. We do not keep track of your payment card details.

To protect the privacy of our customers when communicating by telephone with potential buyers/renters, each customer may request that a unique call tracking number be assigned to them. Call Tracking Number allows customers to keep their phone numbers private by providing them with an alternate phone number to use in their listings. All calls made to this unique call tracking number are logged.

Our ad packages «  Sell your property  “include a ”  Purchase assistance offer  from our lawyers. We may share your personal details with professional lawyers so that they can contact you and offer you assistance.

– Real Estate Investigation Service (Contact real estate agent or real estate agency)

We also offer a service for potential buyers/tenants to contact the real estate agent or real estate agency regarding a certain listing. You will be required to provide certain personal information such as;

• Your first and last name;
• Your email address;
• Your phone number;

This will allow the real estate agent or agency to contact you to provide you with further information relating to the property you have requested information about.

In certain circumstances, real estate agencies and relevant third parties may subsequently transfer, process and store your personal information for business and administrative purposes in accordance with their own privacy policies. If you have any questions or need more information about how these real estate agencies or third parties use your personal information, please read their privacy policies or contact them directly.

We may use this personal information to provide you with additional services and information as we deem reasonably appropriate, and for any other purposes set out in this policy. This includes newsletters and email alerts. If you wish to unsubscribe, you can do so by clicking on the unsubscribe link at the bottom of the email.

By agreeing to this policy, you authorize us to share your personal information related to your property application with financial service providers for the purpose of providing you with offers related to home loans, to the extent applicable privacy laws. data allows.

– Lawyer Investigation Service

We offer a service allowing buyers to contact a law firm. To use this service, you will need to provide the following personal information:

• Your first and last name;
• Your email address;
• Your phone number.

This will allow the law firm to get in touch with you in order to provide you with real estate related services.

– Property search, real estate agency search functionality

You will need to provide your province, city or suburb in order to use our search function. We will use this information to show you ads that match your search criteria.

– Property reports

We provide a service for potential buyers to purchase property reports. To use this service, you will need to provide the following personal information:

• Your first and last name;
• Your email address;

This will allow us to send you the property report.

We use third-party payment providers to handle card and EFT payment transactions online to purchase reports. Payment information is collected through a secure online payment gateway provided by  :

Paygate – processed in accordance with their privacy policy.
https://www.paygate.co.za/privacy-policy/

All payment transactions processed are encrypted. Your payment card information is used only to process payment for your listing. We do not keep track of your payment card details.

• Contact us

When you communicate with us through our customer service, you may be asked to provide us with personal information such as your name, email address and contact details. We will use it to help you resolve your query or complaint. All telephone calls to our customer service are recorded.

We collect certain information when you order a product or request our services.

• Messages and updates

We may send you administrative messages and email updates regarding the Website. We may wish to provide you with information about new products or services that may be of interest to you. This means that in some cases we may also send you mainly promotional messages. We may send you a message asking for your consent to receive promotional messages. We will not send you promotional messages unless you have chosen to accept them.

We may use your information to send you administrative messages and email updates regarding the website and for marketing purposes where lawful.

• Email alerts and advertisements

You can subscribe to email alerts for properties based on certain criteria on our website. When you subscribe to such alerts, you consent to the fact that we periodically send you real estate advertisements corresponding to these criteria as well as related advertisements which may be directed to third parties. If you no longer wish to receive a particular email alert, you can unsubscribe at any time.

• From browser

We automatically receive and record Internet usage information in our server logs from your browser, such as your Internet Protocol address ( IP address), browsing activities, click patterns, software version installed, system type, screen resolutions, color capabilities, plug-ins, language settings, cookie preferences, search engine keywords, activation of JavaScript, the content and pages you access on the Website, and the dates and times you visit the Website, the paths taken and the time spent on the sites and pages of the Website (usage information ). Please note that other websites visited before entering our website may place personal information in your URL when visiting this one, and we have no control over those websites.

We collect certain information from your web browser, including your internet usage information when you visit our website.

• Cookies

We can place small text files called ”  Cookies  on your device when you visit our website. Cookies and similar technologies are used to improve your experience on websites by remembering your preferences etc. For more information, please refer to our cookies policy

We collect certain information from cookies that we may send to your computer to try to provide you with a personalized experience.

• Optional details

You may also provide us with additional information on a voluntary basis ( optional information ). This includes content or products that you choose to download or download from our website, or when you enter contests, take advantage of promotions, respond to surveys, order additional products or services, or otherwise use the features and optional features of our website.

We collect certain optional information that you provide when you upload or download content from our website or when you enter contests, take advantage of promotions, respond to surveys, or register and subscribe to certain additional products or services.

• Call recording

We may monitor and record any telephone calls you make to us, unless you specifically instruct us not to.

We may use the personal information you provide to us for the purposes set out in this Privacy Policy.

• Consent to collection

We will ask for your explicit consent to use your personal information to send you certain information, including  :

• Email Alerts
• Newsletters

Where you have given your consent to the processing of your personal information, you can withdraw your consent at any time by clicking on the unsubscribe link in an email alert or newsletter.

In some cases, we will obtain your consent to use your personal information and you may withdraw your consent at any time.

7. Disclosure
   • Share

We may share your personal information with:

Other divisions or companies within the group of companies to which we belong in order to provide common content and services such as registration, for transactions and customer support, to help detect and prevent potentially illegal acts and violations of our policies, and to guide decisions about our products, services and communications (they will only use this information to send you marketing communications if you have requested their products or services);

An affiliate, in which case we will seek to require affiliates to adhere to this privacy policy  ;

our contracted product or service providers who help provide certain products or services or assist in certain parts of our business operations, including fraud prevention, bill collection, payment services, credit checks, marketing, technology services (our contracts state that these product or service providers will only use your information in connection with the products or services they provide or the services they perform for us and not for their own profit);

We may share your personal information with third parties for the purpose of fulfilling our obligations to you, among other things.

• Regulators

We may disclose your personal information as required by law or as required by government audit. This will include public authorities, insurance companies, finance companies, car advertising companies and/or other agencies. Information shared in this way will not be used for marketing purposes.

• Law enforcement

For the purposes of the prevention or detection of crime, and/or the apprehension or prosecution of offenders, we may share any information obtained or collected by us with the police, other public or private sector agencies or representative bodies in accordance with the applicable legislation. .

We may disclose personal information if necessary:

• By subpoena or court order  ;
• To comply with any law  ;
• To protect the safety of any person or the general public  ; and
• To prevent breach of our Customer Relationship Terms.

We may disclose personal information to third parties if required to do so for legal reasons.

• Marketing purposes

We may disclose aggregate statistics (information about the customer population in general terms) about Personal Information to advertisers or business partners.

• Employees

We may need to disclose personal information to our employees who need this personal information to do their job. These include our responsible management, human resources, accounting, audit, compliance, information technology or other personnel.

• Change of ownership

If we undergo a change of ownership or a merger with, acquisition or sale of assets to another entity, we may assign our rights in the personal information we process to a successor, buyer or separate entity. We will disclose the transfer on the website. If you are concerned about migrating your personal information to a new owner, you can ask us to delete your personal information.

• Data Processing Agreement

As required by relevant data protection laws, we use data processing agreements to manage data processing relationships between responsible parties and operators or operators and sub-operators (as applicable). Our standard data processing agreement is available at: https://zwandako.com/data-processing-agreement .

8. Security

All information we receive about you is stored on secure servers and we have implemented appropriate and necessary technical and organizational measures to protect your personal data. We continually assess the security of our network and the adequacy of our internal information security program which is designed to (a) help protect your data against accidental or unlawful loss, access or disclosure, (b) identify reasonably foreseeable risks to the security of our network, and (c) minimize security risks, including through risk assessment and regular testing.

Please note that despite the measures we have in place to protect your data, the transfer of data via the Internet or other open networks is never completely secure and there is a risk that your personal data may be accessed by unauthorized third parties. allowed.

We will take all reasonable steps to ensure that your data is treated securely and in accordance with this policy

9. Accurate and up to date

We will try to keep the personal information we collect as accurate, complete and up-to-date as necessary for the purposes set out in this policy. From time to time, we may ask you to update your Personal Information on the Website. You can review or update any personal information we hold about you by accessing your online account, emailing us, or calling us. Please note that in order to better protect you and your personal information, we take steps to verify your identity before granting you access to your account or making corrections to your personal information.

Please keep your personal information accurate and up-to-date by accessing your online account, emailing us, calling us.

10. Retention

We will retain your personal information only as long as necessary to fulfill the purposes explicitly stated in this policy, unless  :

• Record retention is required or permitted by law  ; Where
• You have consented to the retention of the file.

During the retention period, we will continue to meet our non-disclosure obligations and will not share or sell your personal information.

We may retain your personal information in physical or electronic records at our discretion.

We will only retain your personal information for as long as necessary.

11. Transfer to another country

We may transmit or transfer personal information outside the country in which it was collected to a foreign country and process it there. Personal information may be stored on servers located outside the country in which it was collected in a foreign country whose laws protecting personal information may not be as strict as the laws of the country in which it was collected. You consent to our processing your personal information in a foreign country whose laws regarding the processing of personal information may be less stringent.

We may transfer your personal information outside of the country in which it was collected to a foreign country.

12. Withdrawal

You can choose to delete the personal information you have submitted to us, by clicking on the profile menu under your user account on our website or by contacting us.

We will ask for proof of identity before deleting your information.

You can choose to update or delete the personal information you have submitted to us.

13. Limitation

We are not responsible for, make no warranties or representations regarding the privacy policies or practices of any Linked Websites or third parties.

14. Investigations

If you have any questions or concerns about this Privacy Policy or the way we treat personal information, please email the Chief Information Officer .

This policy was last updated in December 2021.